Shipping policy
Thank you for your patience over the past few weeks. Following our time at the LA Art Book Fair from 4th May to 15th May, we’ve been working through a very high volume of orders in the studio.
Our online store has remained open throughout, and all orders placed during this period are currently being processed and dispatched as quickly as possible. We truly appreciate your understanding and patience while we catch up during this especially busy time.
Thank you again for your support.
Each item is printed to order in our studio in Montreuil, France.
Processing Time
Please allow up to 14 working days for your order to be printed and prepared for shipment.
If your order is time-sensitive, please contact us at info@ladycotton.online before ordering.
Shipping Costs
- France: €5
- Europe: from €12
- UK: €14
- International: from €30
Shipping cost calculated at checkout based on destination.
Customs & Import Duties
Orders shipped outside the EU may be subject to customs duties or import taxes depending on your country.
These charges are set by local authorities and are the responsibility of the customer, unless explicitly included and charged at checkout.
We are not responsible for delays caused by customs clearance.
Delivery Issues & Returned Parcels
Please ensure your delivery details are correct at checkout.
If a parcel is returned due to:
- Incorrect or incomplete address
- Failure to collect from the carrier
- Refused delivery
- Unpaid customs or import fees
we will contact you to arrange a solution.
Additional shipping, return, or carrier costs may apply.